If the bike doesn't turn on, there are 3 things to check:

  1. Are the cables in the front of the bike all connected securely? Sometimes they can get loose in shipping. Remove the neoprene cover and check that all the cables are securely plugged in to each other. 
  2. Battery level - check to make sure there is charge in the battery by pressing the power button. The battery indicator will light up with the current charge level while you're pressing the button. 
  3. Battery insertion - check to make sure the battery is firmly inserted into the frame. Try turning the key to unlock the battery box as you insert the battery. Give that battery a firm hit with your hand while inserting to make sure it's in there. 


If none of the above work, give us a call at 415.621.9121 and we'll get you sorted out!